Ability estate agents are London’s premier letting agency if you are looking to rent as a tenant. We do not charge agency fees to tenants. We specialise in a complete letting service from tenant sourcing, to full property management. Our lettings solutions are tailored to your exact needs, and our expert letting professionals are on hand to guide you every step of the way.

To find out how how we can help our with your property search why not get in contact using the form below.

Fees and Permitted payments for tenants

What permitted payments can be charged?

  • A tenancy deposit - capped at no more than five weeks rent if your annual rent is less than £50,000 or six weeks if your annual rent is above £50,000
  • A holding deposit - capped at no more than one weeks rent
  • Payments to change the tenancy agreement (requested by the Tenant) - capped at £50
  • A default charge for late payment of rent and replacement of lost keys/security device
  • A charge for early termination of the tenancy initiated by the tenant

What payments are not permitted?

From 1 June 2019, agents and Landlords will not be able to charge Tenants for setting up a tenancy, for a renewal of a tenancy, or for checking out, under the Act.

However, if the tenancy was entered into before 1 June 2019 and it was agreed in that contract to pay certain renewal fees, then a Landlord or agent can charge these fees for a renewed fixed-term agreement or statutory periodic agreement up until 31 May 2020. For tenancies entered into before 1 June 2019, the Landlord/agent can also charge for checking out, up until 31 May 2020.

Complaints Procedures

At Ability Estate Agents, we are deeply committed to delivering unparalleled customer service. We hold ourselves to the highest standards and continuously seek to improve our services. We recognize that mistakes can happen, and we value your feedback in those instances. Your input enables us to identify areas for improvement and ensure that future interactions are handled with utmost professionalism and excellence. We appreciate your willingness to share your experiences with us, as it allows us to continually enhance our services and strive for customer satisfaction.

To ensure prompt and efficient resolution of your concerns, we have established a formal procedure for managing complaints. Please follow the steps outlined below to address any issues you may have:

Initial Informal Complaint:
We kindly request that you begin by expressing your concern or problem in an informal manner to the office manager. This informal approach allows for a swift resolution. However, if your complaint remains unresolved to your satisfaction or if you prefer a formal approach, please proceed to the next step.

Formal Complaint:
For a formal complaint, we kindly ask you to submit a written statement to:

Ms. Anna Urban
Ability Estate Agents
18 Pilgrimage Street

Email: anna@abilityestateagents.com

Upon receiving your written complaint, we will promptly acknowledge its receipt and initiate an investigation. Our commitment is to provide you with a comprehensive, written response within 15 working days.

Unsatisfactory Response:
Should our initial response fail to meet your expectations, you may submit a subsequent written complaint to:
Mr. Jaspal Saini
Ability Estate Agents
18 Pilgrimage Street

Please ensure that your written complaint is specifically directed to Mr. Jaspal Saini at the provided address.

Independent Review:
If you remain dissatisfied with the resolution provided, you have the option to seek an independent review by contacting The Property Ombudsman, an impartial governing body. Please direct your complaint to:
The Property Redress Scheme
Premiere House, 1st Floor
Elstree Way, Borehamwood

Phone: 0333 321 9418
Website: https://www.theprs.co.uk

Important Considerations:

It is essential to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter. Please include any supporting evidence to substantiate your case.
Prior to pursuing an independent review, The Property Ombudsman requires that all complaints exhaust our in-house complaints procedure.
Ability Estate Agents is a trading name of 1 Ability estate agents Limited is Registered in England No.10766869 Vat registration number 270743210